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Thank you for making me aware of the situation in Millers Walk, National Avenue and Windsor Road.
The revised day of collection for these streets is Tuesday. Regretfully, the collection was missed on Tuesday and this was rectified yesterday, with all side waste being taken.
Since 20 July, we have made day changes to the waste collection rounds in the city, to all 117,000 individual homes. It takes a few weeks for the collection crews and residents to get used to new days and we thank all our customers for their co-operation and patience.
When we have had to pick up missed bins, we will always take side waste.
With regard to having to telephone 300300, we understand that this was a leaflet pushed through letter boxes by a resident of Windsor Road. Although we encourage our customers to let us know if we have failed to provide the service we should by telephoning 300300, this is absolutely not necessary for the routine weekly collection of waste or the fortnightly/ monthly collection of the black box or blue bin.
Please bear with us during the 'bedding in' of the revised service. We have made fundamental changes to the way in which the crews work, including the removal of 'task and finish'. This stands us in good stead for the introduction of the new wheeled bins for the collections of organic waste and mixed dry recyclables in September this year. As there will not be changes to the day of collection, but additional bins collected on the same day, this provides the least disruption to our customers and hopefully keeps our residents steadfast in their recycling efforts, of whom residents in Bricknell Ward are amongst the most committed!
Please do not hesitate to contact either myself with any concerns NAMES REDACTED TO AVOID POLITICISING STAFF
Kind regards
